Refund & Cancellation Policy

Our commitment

Every arrangement from Wildflower Lane Design is created by hand for the service it honors. We want each piece to bring comfort at a difficult time, and we stand behind our work completely.

Quality guarantee

If your arrangement arrives damaged or does not meet the standard you expected, please contact us within 24 hours of delivery at [EMAIL] or [PHONE], with a photo if possible. We will make it right with a replacement or a full refund — whichever serves you best. Because our pieces are delivered for scheduled services, we prioritize replacement whenever timing allows.

Cancellations

Because each piece is made to order and flowers are sourced specifically for your arrangement:

• Orders canceled 48 hours or more before the scheduled delivery date receive a full refund.
• Orders canceled less than 48 hours before the scheduled delivery date receive a 50% refund, as sourcing and preparation will have begun.
• Orders cannot be canceled once the arrangement is out for delivery.

Date changes

We understand that service arrangements sometimes change. If the service date or venue changes, contact us as soon as possible at [PHONE] and we will do everything we can to accommodate the new details at no charge.

Returns

Because floral arrangements are perishable and created for a specific service, we are unable to accept returns. Our quality guarantee above applies to every order.

Incorrect delivery information

If a delivery cannot be completed because the address or venue information provided at checkout was incorrect, we will contact you immediately to arrange redelivery. A redelivery fee may apply. Refunds are not available for deliveries completed as addressed.

How refunds are issued

Approved refunds are issued to the original payment method within 5–10 business days.

Questions? Use the contact for wildflowerlanedesign.com/contact to get in touch with us.